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Evaluation of Shylock as a Tragic Hero Essay We Are Witnesses: Five Diaries of Teenagers Who Died in the Holocaust by Jacob Boas Rescue: The Story of How Gentiles Saved Jews in the Holocaust by Milton Meltzer Hiding to Survive: Stories of Jewish Children Rescued from the Holocaust by Maxine B. Rosenberg Parts of the Book Report: Title Page Actual Book Report Contents of Book Report: 1. Discuss the setting of the book. 2. Give a summary of the book by discussing the real persons/peoples life/lives. 3. Discuss the character/persons traits and support them with examples from the book. 4. Discuss the theme the message of the book and some interesting facts you learned from this book. 5. Give your opinion of the book. Include the answers to the following: *How would you rate the book? Why? *What part of the book affected you and in what way? *Do you think the book gave an honest account of the personOs life? *Do you admire any of the people in the book? Why? Book Report: Fiction Kriss War by Carol Matas Lisas War by Carol Matas Parts of the Book Report: Title Page Actual Book Report Contents of Book Report: 1. Discuss the setting of the book. 2. Give a summary of the book by discussing the real persons life. 3. Discuss the main characters traits and support them with examples from the book. 4. Discuss the theme the message of the book. 5. Give your opinion of the book. Include the answers to the following: *How would you rate the book? Why? *What part of the book affected you and in what way? *Do you think the book gave an honest account of a persons life during the Holocaust? Hint: Follow guide sheets for book report for the four elements of a book; there is one more thing added this time your opinion.

Corrections and Treatment Essay Example for Free

Corrections and Treatment Essay Community-based treatment The three community-based treatment efforts which I would like to focus attention on are Intensive Outpatient Counseling Services, abbreviated as (IOP) next, a community based program known as: Child Mental Health and lastly Emergency Crisis Response. Community-based treatment efforts vary between states however, the purpose and importance of these treatment efforts are identical. Larry J. Siegel, Brandon C. Welsh authors of: Juvenile Delinquency: Theory, Practice, and Law quote the purpose: â€Å"Provide care, protection, and treatment for juveniles in need†. Institutionalization Issues affecting institutionalized juveniles reflects possible detrimental successful compliance with respect: to community-based efforts. Likewise, institutionalized juveniles are faced with the reality of prison life and a concern is introduced to wither or not juveniles will learn criminal behaviors. Lastly, the opportunity to provide individualized and/or group counseling even more so education is a separate affecting issue of institutionalized juveniles. The juvenile justice system should be concerned with those issues, because it clearly represents foreseeable safety issues for incarcerated juveniles and staff. Separately, the potential for reoccurrence: entry or criminal charges to the justice system leading to overcrowding. With that a final concern to the justice system might reflect mental health issues that are not able to be diagnosed in incarcerated juveniles, this would impact cost or funding within the justice system. Two of the three Intensive Aftercare Programs discussed in Juvenile Delinquency. The Core that I would like to focus attention on are Juvenile Boot Camps and Wilderness Programs, the importance of aftercare programs  offer the opportunity for juveniles to have a safe place to go. Another aspect that can be considered aftercare programs, redirect negative attitudes in juveniles and: potential for reoccurrence criminal behavior. In the reading materials, The Core the following statement is provided â€Å"exposure to a wholesome environment; where the  concepts of education and the work ethic are taught and embodied in adult role models, troubled  youth can regain a measure of self-worth.†

Unregistered Trade Marks Of Hong Leong Bank Bhd Marketing Essay

Unregistered Trade Marks Of Hong Leong Bank Bhd Marketing Essay Disclaimer: The trade marks, service marks, and logos (the Trade Marks) of Hong Leong Bank Bhd used and displayed in this paper are registered and/or unregistered Trade Marks of Hong Leong Bank Bhd and respective groups. Nothing on this paper should be construed as granting, by implication, or otherwise, any license or right to use any Trade Mark displayed on this paper, without the written permission of the respective authority. Views expressed in this report are those of the author. Table of Contents About Hong Leong 4 Industry Analysis 4 Why Porters 5 Model 4 Limitations of Porters Model 6 Strategic Capability Analysis 6 3.1 Stakeholders 7 3.2 SWOT Analysis 7 3.2.1 Why SWOT Analysis 7 3.2.2 Hong Leong Bank SWOT Analysis 7 3.3.3 Limitations of SWOT Analysis 9 Strategic Choices 9 4.1 Strategic Choices 9 4.1.1 Why Porters Generic Strategy 9 4.2 Strategic Direction 10 4.2.1 Why Ansoff Matrix 10 4.3 Method for Pursuing Strategic Direction 12 4.4 Implication and Evaluation of Analysis 12 Justification of a Strategy 13 5.1 McKinsey Growth Pyramid 13 Conclusion 15 References 16 Abbreviations HLB Hong Leong Bank PIN Personal Identification Number SMS Short Messaging Service SME Small and Medium Enterprise RM Ringgit Malaysia SMI Small and Medium Industry ISO International Standard Organization BNM Bank Negara Malaysia ATM Automated Teller Machine About Hong Leong Bank Hong Leong Bank Berhad was found by Ji Chiew. The bank starts operations in 1905 in Kuching, Sarawak. In 1 January 1982, the Head Office relocated from Kuching to Kuala Lumpur. The consolidation of banking institution to meet the requirement of Bank Negara Malaysia marks another milestone for Hong Leong Bank Berhad. Hong Leong Bank Berhad was listed on Kuala Lumpur Stock Exchange on 17 October 1994. The market capitalization as of recent days is RM 470 million, according to bank website. Hong Leong Bank has diversified the businesses into financial services, manufacturing, and property and infrastructure development. The services available are personal financial services such as credit cards, investment, loan, deposits, insurance, priority banking, personal banking and Hong Leong Club Rewards for customer loyalty (Hong Leong Bank, 2009). Industry Analysis 2.1 Why Porters 5 models Porters model determines the competitiveness of an organization using the five different forces and shows how the forces are related. To develop business strategies effectively, organizations must understand and act in response to those forces. (Porter, 1985) (Fornell and Wernerfelt, 1987) Rivalry Among Existing Competitors There are 37 banks, which are recognized and licensed to operate in Malaysia and more financial institution are opening soon. The trend of increment of the number of banks within the industry is fast and there are great challenges for HLB to create and maintain a good market share. Other banks are seems to be more aggressive to get and retain customers. This force is not in favor of Hong Leong Bank. (BNM, 2009) Threat of Substitute Products and Services Even though there are many financial institutions available, some unique facilities can only be obtained from the bank only. American Express facilities, co-branded products (e.g. MTV), higher interest rate, club rewards, junior/senior savings, overdraft are the few products which only available to this bank. Thus this force is in favor to the bank. (Hong Leong Bank, 2009) (BNM, 2009) Bargaining Power of Buyers Having the whole range of financial players apart from the retail banks, it is evident that customers can move within the 40 operators and can also decide to switch to the other non-banking institutions. Their choice can even extend to the insurance companies, depending on the nature of the product. For instance if a customer is looking for a small amount of loan, he/she can even get the said product from organizations like AEON, etc. The close location of various banks is also giving customer a very high bargaining power too. For instance in a location of Puchong Jaya, along the street of Jalan Kenari it is easy to find at least 9 banks within 100 meters Maybank, Public Bank, Eon Bank, CIMB Bank, HSBC, Alliance Bank, Bank Simpanan Nasional, UOB. With this concentration the bargaining of customers always goes high before customers start looking on a differentiated service. For the said bank, this is absolutely a negative favor since the potential customers can shift easily to differ ent point. (BNM, 2009) Bargaining Power of Suppliers The core business of the Hong Leong Bank is product and services which mainly focuses on safety of monetary management. The suppliers provide some tangibles like checkbooks, lockers, private banking, priority banking. The impact of these in HLB is not much significant since they are not really like the raw material. (Hong Leong Bank, 2009) Threat of New Entrants The Bank Negara Malaysia has set a minimum capital requirement of RM5 billion for a bank to be registered. The conditions set for registering a bank are not difficult to obtain, hence entry barriers become low. Thus more foreign owned financial firms are keen to open their business in Malaysia. Certainly these institutions will pose threat on existing banking business as theyll have unique products and services. This force is not in favor of Hong Leong Bank. . (Hong Leong Bank, 2009) From the above analysis of HLB 5 forces analysis, the diagram below will provide a summary of the banks overall industry analysis. Threat of New Entrants (-) Threat of Substitute Products and Services (+) Bargaining Power of Buyers (-) Rivalry among existing competitors (-) Bargaining Power of Buyers (+) 2.2 Limitations of the Porters Model Porters 5 force analysis talks about the external forces applicable to the outside of business. Todays business is much more vast and robust requiring dynamic approaches which should be an integration of different approaches rather than depends on a single analysis. Internal factor analysis requires much analysis as external. Designing, visioning and learning approaches should be considered when an industry analysis is done. Proters 5 forces are lack of these factors. (Porter, 1985) (Gronroos, 1997) Strategic Capability Analysis 3.1 Stakeholders Stakeholder Analysis identifies important groups of people or individuals that can have an influence on the Project. These Stakeholders can have their own objectives and views, which may differ and conflict with other Stakeholders. A Stakeholder Analysis is required to identify all the parties who are directly or indirectly affected by the enterprises operations. This includes not only the traditional shareholders, but also some new groups that the insights of sustainable development tell us must be consulted in decisions that affect them. (Roberts, Varki, and Brodie, 2003) (Fombrun and Shanley, 1990) In an organization, internal stakeholder is the employees or people who work inside the organization. External stakeholders exist outside the organization but have a direct interest in what it does (e.g. shareholders, governments, customers) etc. (Roberts, Varki, and Brodie, 2003) 3.2 SWOT Analysis 3.2.1 Why SWOT Analysis? SWOT analysis is a tool for auditing an organization and its environment. It is the first stage of planning and helps marketers to focus on key issues. SWOT stands for strengths, weaknesses, opportunities, and threats. Strengths and weaknesses are internal factors. Opportunities and threats are external factors. (Spreng and Chiou, 2002) In SWOT, strengths and weaknesses are internal factors and opportunities and threats are external factors. 3.2.2 Hong Leong Bank SWOT Analysis Strength Hong Leong Bank Berhad (HLB) principal activity is providing consumer-banking services including credit cards, investment, mortgage, deposits, insurance and priority banking. Other activities include business banking, trade financing, working capital facilities, treasury, foreign exchange, money market operations, capital market securities trading, investment, and takaful business. It has been recognized as one of the most profitable bank in Malaysia. (Hong Leong Bank, 2009) It has 186 branches, 17 business centers with talented and motivated employees throughout Malaysia making it one of the most widened banking sectors in Malaysia. Their first award year 2004, an acknowledgement for their active participation in spurring the growth of the SMEs in the country. This award certainly spur Hong Leongs strength to bring more value added financial services to customers and the SMI community and to help them face the extremely challenging and competitive business environment both locally and globally. Launched in October 2005; the Hong Leong Mobile Credit Card is the first of its kind, allowing customers who are provided with a six-digit personal identification number (PIN) to pay for goods and services using mobile phones via short messaging service (SMS). This offering is the result of Hong Leong Bank tie-up with technology provider Mobile Money International Sdn. Bhd. This unique method of payment, known as Mobile Money is speedy, convenient and cost effective. Using only the mobile phone for approval of transactions and payments, there is no longer a need for the physical plastic card, merchant terminals or Internet terminals. Payment requests are delivered via SMS. There is no need for card members to be present at the point of sales or at the merchant outlets. Payments can therefore be made from wherever card members are, at whichever place where there are mobile phone signals. (Hong Leong Bank, 2009) In 2007, Hong Leong Bank bagged the Asian Bankers Best e-Banking Project 2007 with its Internet banking offering, Hong Leong Online. The award recognizes the best emerging technology practices and benchmarks in Asia Pacific banks. Apart from the Asian Banker award, Hong Leong has also been ranked as the third most popular Malaysian online banking site. Online banking transactions helped the bank save about RM24mil from March to October 2007 as each online transaction cost about 20% compared with about RM3.50 for every over-the-counter transaction. Weakness In line with its strong customer service culture, the HLB continues to maintain its superior delivery standards which have been behind against international ISO standards. HLB is yet attained bank-wide ISO 9001:2000 certifications for customer service at the front office of its branches and bank-wide loan delivery service. This is a major drawback for the HLB to have a better customer base. (Hong Leong Bank, 2009) As to compete in the industry of banking, interest rate is a major challenge as customer will choose for a higher interest rate for savings account and for the lowest interest rate for the loans that the customers are seeking for their financial assistances and better service for the customer. Hong Leong Bank needs to change according to the environment as to compete and remain as the market leader. (Hong Leong Bank, 2009) As Hong Leong Bank has moved ahead to the Electronic banking or transaction there is greater risk or security threats circulated to the users of online banking or transaction. There are non technical threats such as phising whereby it is the act of tricking someone into giving them confidential information or tricking them into doing something that they normally wouldnt do. The common applications of this approach is to send fake emails (email spoofing) to a victim purporting to come from a legitimate source and requesting information (such as the bank account number and the password) or directing the victim to a fake internet website where this information can be captured. Opportunities The bank may recruit young and talented staffs and provide them proper training to create a talent base as well as provide job to those who are in need. This may also reduces the unemployment rates in Malaysia. This talent base is able to adopt with internal formation and usually stay with the bank until the end. (Hong Leong Bank, 2009) As the banking industry grows and provides opportunities for the local customers indirectly it also given an opportunity to the foreigners who stays in Malaysia. They tend to use banking services more frequently to have different types of account. This additional customer base will bring more money inside the bank and of course banks will gain profit from various types of transactions. (Hong Leong Bank, 2009) Bringing the bank closer to the consumer could be the vital opportunity. Providing a payment gateway where ATM card could be used as like a credit card for everyday usages. Since these customers will use won money, bank may encourage them to save more to get more benefits. Establishing more ATM and branches and electronic features (e.g Western Union money transfer) will definitely bring more customers in. (Hong Leong Bank, 2009) Threats Ease of distributing credit card could be a disturbing role the bank is playing. While credit card repayments are depends fully on customer payment, if it is not paid, bank has to go long way. (Hong Leong Bank, 2009) The bank is not really in forefront position to introduce new products and service as market demand changes. It if often seen that the bank introduces the products in different name when the service is already available in the market by other bank. (Hong Leong Bank, 2009) 3.2.3 Limitations of SWOT Analysis SWOT analysis usually very subjective. It simply looks at the negative factors first in order to turn them into positive factors. So it is advisable to use SWOT as guide and not as prescription. (Spreng and Chiou, 2002) Strategic Choices 4.1 Generic Strategy 4.1.1 Why Porters Generic Strategy Generic strategies are widely used today even though it was invented in 1980s. Three options are available for organizations to adopt to achieve sustainability which are cost leadership, differentiation and focus. Each of the three options are considered in two aspects of the competitive environment: (i) Competitive advantage talks about the prices (high or low) of the products, (ii) Competitive scope talks about the market size (narrow or broad). (Porter, 1985) (Chen, 1999) (Sanzo et al, 2003) Overall Cost Leadership The low cost products are the product leader in the market. It may also included the time required to built and delivery the products to customers. As it is mentioned earlier, using online banking, it would help the bank as well as customers to save more. Developing and maintaining online business is not low-priced itself. Yet it could provide vital thumbs-up to banks generic strategy. If more customers opt for online transactions, bank wouldnt have to spent time on serving customer physically thus itll requires less resources (e.g. less branch, less employees). These less resources will push ahead the bank with extra finance to improve other services. (Harris and Goode, 2004) (Sanzo et al, 2003) Differentiation Differentiated goods and services are designed to satisfy the customers with the lowest price/cost available for similar kind of products. HLB Flexi FD is a fixed deposit product which gives higher interest rate to the customer. Thus the bank will be in risk of loosing money. So it has to bring and retain much customer to cover the loss. The loss must be cover to be competitive. Since banking industry changes rapidly, HLB will have to customize the products and services over times to hold ensure customer satisfaction. (Dannenberg and Kellner, 1998) (Jones, Mothersbaugh, and Beatty, 2000) Focus In focus an organization can afford neither a wide scope cost leadership nor does a wide scope differentiation strategy, Here an organization focus effort and resources on a narrow segment of a market. Competitive advantage is generated specifically for the niche. A company has two options to choose: use either a cost focus or a differentiation focus. Taken example of HLB structured investments. Invested amounts are 3rd-party transactions and bank itself doesnt provide any guarantee of returns of money to the customer. In this segment, HLB is a low profile character. Even though bank is charging some commission on the investments, customers who are willing to invest are to do so at own risk. (Jarvelin and Lehtinen, 1996) (Evans and Beltramini, 1987) 4.2 Strategic Directions 4.2.1 Why Ansoff Matrix The Ansoff Growth matrix is a strategic direction tool that helps businesses decides their strategies for growth. Ansoffs product/market growth matrix discuss about the strategies on which the business deliver new or current products in new or current markets. Overall output of Ansoff product/market matrix is sets of strategies that set the direction for the business growth. (Auh et al, 2007) (Sanzo et al, 2003) These are described below: Market penetration Market penetration is a general name of selling current products into current markets. The bank continuously introduces loan and credit products to customers to leap ahead. Since the banks most incomes come from loan and credit facility, reshape of current products will ensure market growth and increase of usages by existing customers. Market penetration for HLB will be focused on the central markets that it is very familiar with, competitors are known, customer needs are defined and returns are potential. (Gustafsson, Johnson, and Roos, 2005) (Agrawal, 2001) http://strategyiseverywhere.files.wordpress.com/2007/12/ansoff_matrix.png Market development Market development tells about the distribution of current products in new market. With its existing banking facilities, the bank introduces private banking for the customers who loves personal banking. For everyday needs of banking, investment, loan, protection a dedicated personal banker is always there to serve the individual customer to fill their needs. These personal banking is nothing different than existing policies; focus goes to its loyal customers which puts big amount inside the bank. (Dannenberg and Kellner, 1998) (Filotto, Tanzi, and Saita, 1997) Product development Product development is the name given to a growth strategy where a business aims to introduce new products into existing markets. Saving multiplier plans is recently introduced by the bank. Hong Leong Savings Multiplier Plan is a unique investment tool that utilizes the powerful concept of Dollar-Cost-Averaging and offers a customized solution to tackle the distinct financial challenges throughout different life stages be it to secure a comfortable retirement or to ensure a steady flow of pension-like funds or for putting aside adequate funds even for childrens education. Islamic banking is another example of product development. (Metawa and Almossawi, 1998) (Haron, Ahmad and Planisek, 1994). Diversification Diversification is the growth strategy where new products are to be delivered in new market. This strategy is more risky for business growth as often business takes longer time to survive in a new market. HLB recently spread their business in Vietnam. Since Vietnamese culture differs from Malaysia, the bank has to adopt the culture as well as compete with well established Vietnamese banks. (Shankar, Smith, and Rangaswamy, 2003) (Evans and Beltramini, 1987) 4.3 Method for Pursuing Strategic Direction Forward Looking Policy Monetary policy management needs a forward-looking policy due to the time gap between policy actions and their intended effects on output and inflation. HLB built a macro model which would determine the impact of policy actions. Understanding the microeconomic factors are important too determine the inter-linkage of monetary policy mechanism. (Fornell and Wernerfelt, 1987) Deepening of Financial Markets New financial products are traded in the Money/Bonds market by the introduction of Hong Leong Banks Debt Capital Markets Structured Finance (DCM/Structured Finance) unit within Wholesale Banking provides innovative tailor-made solutions to financial institutions, corporate, agencies and high net-worth individuals through comprehensive offerings in the debt capital markets. (Dannenberg and Kellner, 1998) Strong Foreign Currency Reserve Foreign exchange reserves form part of the national assets and these needs to be deployed rationally keeping in mind the principles of safety, liquidity, and return. The reserves, which are currently deployed by the HLBs in-house reserve management treasury dealers, are in short-term high quality bank deposits. (Naser, Jamal, and Al-Khatib, 1999) Reliable and Secured Payment Systems To reduce the settlement time significantly and increase cost effectiveness the bank plans to establish an electronic clearinghouse to do almost every transactions online with tighten security and handy usability. Opening an account, apply for credit cards are already in place. The bank further steps in mobile banking for dedicated user. Recently the bank introduces e-broker services (HLeBroking). HLeBroking allows the flexibility of placing orders either through a phone call to our trading hub or via the internet. Professional dealers centralized in the hub are always on hand to execute transactions and monitor shares investment portfolio. (Shankar, Smith, and Rangaswamy, 2003) (Harris and Goode, 2004) 4.4 Implication and Evaluation of Analysis During this analysis it was assumed that strategies are reasonably orderly and knowable and, in turn, that evidence can help to evaluate theories that claim to explain these strategic positions. Data and information often founded confusing and imperfect. It seems almost certain that no single study can validate or invalidate a theory. Besides, there is a good chance that a large number of studies will not generate consistent results. (Agrawal, 2001) The methodology were used in analysis is not about developing a foolproof system; it is at least partly an art. There is no mechanical system that will escape judgment, sense, and intelligence. But this does not eliminate the need for techniques and standards. Product delivery approaches, geography, demography does plays role in strategic position which were missing in the analysis done. (Hong Leong Bank, 2009) The strategic planning process adopted by HLB was participative, consultative and result oriented. But the takes time to achieve results. While some important factors the bank missed out during strategic choices, individual departments must do their respective environmental scans through a SWOT analysis whereby they identified their internal strengths and weaknesses as well as the external opportunities and threats. (Hong Leong Bank, 2009) Business trends changes randomly. Todays product may not be available tomorrow. Thus no strategic plan could be exactly fit into business strategy. However, HLB could consider a more diversified strategy which would be more beneficial to determine strategic stand. Justification of a Strategy As the strategic position and strategic choices are different from the matrix analysis, a better strategic growth model is optimal solution. 5.1 McKinsey Growth Pyramid McKinsey growth pyramid is an upgraded version of Ansoff Matrix with broader discussing of important strategic factors. With every possible action there are certain alternatives (e.g. acquisition, joint ventures, alliances etc) with risk measurement from low to high. Existing products to existing customers This is considered lowest risk options go on businesses with current asset and current customer. But itll not be much beneficial for bank in long terms. Existing products to new customers Introduce existing products to new customer which may help them meet their daily financial needs so that they dont look for other financial choices. Consumers always look for much return while bank always looks for low give-away. New customers can be a turning point for any bank. Demographical (e.g. adult, children, senior) products would be vital products to attract new customers. (Harris and Goode, 2004) New products and services Over time, new products must be channeled into banking business. Broader distribution if Islamic banking could be a important factor. It is seen that many nom-Muslims adopted for Islamic banking. Since there is trend of Islamic banking growth, the bank should not take the risk to risk the potential customers due to lack of proper preparation. Some of the products may be delivered to existing customers. Risk may incur if the products doesnt appeal the customers. (El-Bdour and Erol, 1989) (Gerrad and Cunningham, 1997) New delivery approaches Todays consumer seek more convenient service provider. Banks are not exempted indeed. Many banks had adopted special facilities for different customers. Priority banking could be one solution. In priority banking everyone is unique and therefore has very specific financial needs. Thats why bank will offer a comprehensive range of privileges for convenience. Setting up special services only for young generation can be another important product delivery approaches. Dedicated services will invite more young generation to adopt the services. However, it could cost the bank some extra amount and if the products are not selling well, bank will face loss of resources. (Yoon, Guffey, and Kijewski, 1993) (Mols, 2001) http://www.filecluster.com/screenshots/61893.gif New geographies Geographical expansion is one of the most powerful options for growth but also one of the most difficult. The bank already went global opening branches in Singapore and Vietnam. This strategy is proven fine for well reputed bank (e.g. Citibank) but it has to be cautious in business. Geographical movement may bring new customers with solid financial needs but the bank has narrow down the scope of services due to high risk. (Sanzo et al, 2003) New industry structure The bank may re-assert the liquidity franchise and continue to address the yield challenge. While economics of the business have changed, unlike other countries, pricing and credit spreads did not adjust in tandem in the Malaysia. The quality of strategic asset-liability management, liquidity and capital management differentiates. Re-asserting core businesses with efficiency, unit cost management, operating leverage, dynamic pricing as well as customer value or returns on each customer relationship. Cross-selling and customer service are key success factors. (Agrawal, 2001) New competitive arenas Using competitive arena, business may transfer their resources and knowledge to new industry using vertical integration. This may pose immense risk to bank itself. Bank may loose it all investment. Despite the risk, this will help the bank grows rapidly and spread their products throw many distribution channels. (Gronroos, 1997) Conclusion The pre- and post-crisis strategic postures are a tale of worldwide economic fall down. The postures are characterized by the scaling up of the business, refining value propositions in each business, responding to competition and price war, building new capabilities and strengthening the risk and IT infrastructure as the bank sought to incrementally improve our market share and positioning. (Hong Leong Bank, 2009) (Gustafsson, Johnson, and Roos, 2005) The era ahead is more opportunistic in nature, with a rapidly changing eco-system and higher regulatory and prudential requirements. The shadow of the state on the sector globally is more pronounced. (Auh et al, 2007) Overall, the banks competitive strategy has to pivot on a competitive delivery, consisting of quality people, knowledge base and result oriented capability, market intelligence and local community embedment, entrepreneurialism and how it organize itself to scale and build new names. As it emerges from the crisis, it needs to re-segment the customers to market changes and re-build a compelling proposition on how to scale sustainability while staying opportunistic tactically. (Auh et al, 2007) References Auh, S., Bell, S.J., McLeod, C.S., Shih, E. (2007), Co-production and customer loyalty in financial services, Journal of Retailing, Vol. 88 No.3, pp.359-70. Fombrun, C., Shanley, M. (1990), Whats in a name? Reputation building and corporate strategy, Academy of Management Journal, Vol. 33 No.2, pp.233-48. Gustafsson, A., Johnson, M., Roos, I. (2005), The effects of consumer satisfaction, relationship commitment dimensions, and triggers on consumer retention, Journal of Marketing, Vol. 69 No.4, pp.210-18. Harris, L.C., Goode, M.M.H. (2004), The four levels of loyalty and the pivotal role of trust: a study of online services dynamics, Journal of Retailing, Vol. 80 pp.139-58 Roberts, K., Varki, S., Brodie, R. (2003), Measuring the quality of relationships in consumer services: an empirical study, European Journal of Marketing, Vol. 37 No.1-2, pp.169-96. Sanzo, M.J., Santos, M.L., Và ¡zquez, R., à lvarez, L.I. (2003), The effect of market orientation on buyer-seller relationship satisfaction, Industrial Marketing Management, Vol. 32 No.4, pp.327-45. Shankar, V., Smith, A., Rangaswamy, A. (2003), Customer satisfaction and loyalty in online and offline environments, International Journal of Research in Marketing, Vol. 20 pp.153-75. Spreng, R.A., Chiou, J. (2002), A cross-cultural assessment of the satisfaction formation process, European Journal of Marketing, Vol. 36 No.7-8, pp.829-39. Yoon, E., Guffey, H.G., Kijewski, V. (1993), The effects of information and company reputation on intentions to buy a business service, Journal of Business Research, Vol. 27 pp.215-28. Porter, M E. (1985) Competitive Advantage: Creating and Sustaining Superior Performance, New York: The Free Press. Gronroos, C., (1997) Value-driven Relations Marketing: From Products to Resources and Competencies. Journal of Marketing Management, Volume 13, Number 5, p. 407-419. Agrawal, P. (2001), The relation between savings and growth: co-integration and causality evidence from Asia, Applied Economics, Vol. 33, pp. 499-513. Chen, T.Y. (1999), Critical success factors for various strategies in the banking industry, International Journal of Bank Marketing, Vol. 17 No. 2, pp. 83-91. Dannenberg, M. and Kellner, D. (1998), The bank of tomorrow with todays technology, International Journal of Bank Marketing, Vol. 16 No. 2, pp. 90-7. Filotto, U., Tanzi, P.M. and Saita, F. (1997), Consumer needs and front-office technology adoption, International Journal of Bank Marketing, Vol. 15 No. 1, pp. 13-21. Mols, N.P. (2001), Organising for the effective introduction of new distribution channels in retail banking, Europ

Alien and Sedition Act :: essays research papers

You are back in the year 1798, the government has just passed a law saying what ever they do and create it will be the standard. You have no say or any comment on it, because frankly they just don’t care. You are now placed back in the year 2001, would it be possible to apply a law of such magnitude to our society today? I don’t think so. Our country is based upon individual rights, we are allowed to say what we feel, and do what we want. It is what has shaped our country into what it is today. The saying rubber makes things perfect is one such example. It is a pliable material and can be formed or molded into whatever shapes you need it be. Just as our nation is today, it is pliable to our society’s needs. The Alien and Sedition Act demolished this moral standard by passing 4 acts that deny the power of people.   Ã‚  Ã‚  Ã‚  Ã‚  The United States at this time was faced with such economic and political problems domestically. Such economic problems as a trade barrier created such turmoil. In the text it is described that Spain, England and France on conditions of trade by saying that â€Å"Immediately following the war, Britain, France, and Spain are all restricted from American trade with the colonial states.† Our nation was also faced with one such problem as debt. The wars and battles our great nation has gone through in the past has created such a debt at this point in time that is almost not comprehendible for any normal human. In order to regain a financial balance the federalist came up with 3 solutions. They created an executive cabinet made up of heads of departments and they created a Judiciary Act of 1789. The Judiciary Act allowed for laws to be declared unconstitutional and put power back at a National level instead of state.   Ã‚  Ã‚  Ã‚  Ã‚  Hamilton came up with 3 reports to also help out with the debt our nation was facing. His first report was upon Pubic Credit, it stated that the nation would consolidate the debt at a national and state level, paying off the debt in face value, and would shift the power to the National Government. In Hamilton’s second report, he continued to set apart and distinguish between lower class and the aristocracy of the nation. Hamilton accomplished his separation by instating the First Bank of the United States.

Gun Control: Should the Second Amendment of the Constitution be Updated

According to the F.B.I., 14,369 murders involving firearms took place in the year 2013 within the United States. We as Americans have the right to â€Å"bear arms,† however there can be some changes to at least try to minimize these casualties. The 2nd Amendment states â€Å"A well regulated Militia, being necessary to the security of a Free State, the right of the people to keep and bear Arms, shall not be infringed.† This may be outdated now that we have a strong military (that is our â€Å"well regulated Militia,†) to protect our security, but can a right be scratched off the Constitution because of someone’s interpretation?   Ã‚  Ã‚  Ã‚  Ã‚  Perhaps there can be some changes to the laws to determine who can own a firearm and what types of weapons can be sold. In Arizona and many other states there are no permits required to purchase any type of firearm. While other states have more laws to determine who can own a gun. New York requires you to have a permit to purchase and then register a handgun. The permit may be issued if the applicant is over 18 years of age, has not been convicted of a felony or spent more than one year in prison, and is not an addict, alcoholic or convicted of a narcotics offense. New York also requires the gun stores selling rifles, shotguns, or handguns, provide with the gun a locking device and a label on safe storage. As of March, 2001, any firearms dealer licensed in the state of New York must provide to the state police, along with the original receipt of sale, a sealed container enclosing a shell casing from the handgun sold within ten days of the transfer of a handgun.   Ã‚  Ã‚  Ã‚  Ã‚  Gun control groups are requesting a bill that would create a national handgun licensing and registration system, and that would extend the Brady law to the secondary market of handgun purchases such as gun shows. Under the Brady II legislation it will be illegal to sell, deliver, or otherwise transfer a handgun to someone who does not have an FFL (Federal Firearms License), unless the dealer verifies that the buyer has a valid state handgun license. It will also make it a violation of the law for anyone who does not hold an FFL to obtain, either through purchase or as a gift, a handgun or handgun ammunition unless they possess a valid state handgun license. Brady II would require state officials to set up and manage a license sys... ...fense is not an acceptable reason. In the years 1996-1997, Australia destroyed almost 700,000 guns, which are about one-seventh the guns in Australia. In America that number would be around 30 million. By 1998, homicides by firearms were down thirty percent in Australia. In 1991 and 1995 Canada established new gun laws reducing the number of deaths caused by guns to a thirty year low. The UK banned handguns and destroyed the guns the government bought from the citizens. Within a year later, gun-related violations have decreased by thirteen percent in England and Wales. Some say that Americans are fifty times more likely than British citizens to be killed by a firearm. Many people in America do not want to see a ban on firearms, but if that is not the answer what is? Perhaps what we need is for the anti-gun groups and the pro-gun groups to come together and reach some sort of a compromise that could help reduce our nation’s homicide rates. References: National Center for Health Statistics Center for Disease Control and Prevention FBI (Federal Bureau of Investigation) NRA (National Rifle Association) John McCain @ mccain.senate.gov www.guncite.com www.converge.org

Mercury :: essays research papers

Mercury Mercury’s symbol is Hg, its atomic number is 80, its atomic mass is 200.59, its in group 12 and in period 6, and it also has two valence electrons. Its standard state is liquid at 298Â ºK and it is the heaviest known elemental liquid. It has a silvery white color. It is named after the planet "Mercury" the origin of the symbol Hg is the Latin word "hydrargyrum" meaning "liquid silver". Mercury was known to ancient Chinese and Hindus before 2000 B.C. and was found in tubes in Egyptian tombs dated from 1500 B.C. Mercury is the only metal liquid at ordinary temperatures. Mercury is sometimes called quicksilver. It sometimes occurs free in nature and is found mainly in cinnabar ore which is HgS. Cinnabar ore is found in Spain and Italy. Mercury is a heavy, silvery-white metal which forms alloys easily with many metals like gold, silver, and tin. These alloys are called amalgams. Its way of amalgamating with gold is made use of the recovery of gold from its ores. Mercury is a bad conductor of heat and a okay conductor of electricity. The most important salts are mercuric chloride HgC12 which is a corrosive and violent poison. Mercurous chloride Hg2Cl2 which used to be used in medicine. Mercury fulminate Hg(ONC)2 used as a detonator in explosives and mercuric sulfide HgS used as a high-grade paint pigment. Organic mercury compounds are important and dangerous. Methyl mercury is a lethal pollutant found in rivers and lakes. Mercury is a virulent poison and is readily absorbed through the respiratory tract, the gastrointestinal tract, or through unbroken skin. It acts as a cumulative poison since there are few pathways available to the body for its excretion. Since mercury is a very readily vaporizable element at a relatively low temperature, dangerous levels are readily attained in air. Air saturated with mercury vapor at 20Â °C contains a concentration that exceeds the toxic limit many times. The danger increases at higher te mperatures. It is therefore important that mercury be handled with care.

Homelessness and Solutions Homeless People

Let’s all help the homeless During the past decade there may have been an increase in homelessness due to the struggles of daily life. People have many ideas on ways that the government or communities can help improve these situations. It is not easy to help the homeless but any help can improve their lives and our streets. It may not take them completely off our streets but it can help them to get back on their feet.In a New York Times article, â€Å"Rooms of Their Own† on January 21, 1990 by Anna Quindlen, she reports that after observing people on the streets that all they want it a safe place to live to call home where they can have some privacy. She describes that many are mentally ill that the government cannot support any longer. Some homeless are former inmates that just need a little help getting back into society. Anna argues that the government should have to help by housing them in small studio like room to help them get back on their feet.By doing this it m ay get them back in the community and working soon to be on their own and not need the help any longer. Stuart D. Bykofsky complains in Newsweek, â€Å" No Heart for the Homeless†, on December 1, 1986 that he is fed up with the homeless laying around in the streets and making his community disgusting and unsafe to walk. He argues that why should individuals settle for these kinds of people living on there property for free and get away with it. He believes that it is not fair that they get to live on the streets for free and whileRivas 2 tax payers are getting fined for any reason. Stuart explains that the homeless need no excuse to live on the streets if there is a shelter to go to. It is their choice to go but if they choose not to then they should be fined for it as well. Not all homeless are the same because they all have different situations on why they have become homeless. Some of them have gotten laid off and simply cannot find w a job to support their families. This is all a part of Steven’s Vanderstaaty claim in his book, â€Å"Solutions Homeless People Seek†.He reveals that these unemployed people just want to work so they can get back into the community, but believe they shouldn’t have to go through all different kinds of training and programs for a job that they already have experience in. He points out that what homeless need is help getting back to society by their certain situations they may face of drug and alcohol programs or resources to help each individual that may need help mentally, physically or financially.After reading all three essays I find that any help would it be, donating time or money would help the homeless. It would show that the community does care for them as well as their surroundings to make it a cleaner and a safer place to live. Homeless or not everyone needs help may it be financially, emotionally or physically the government should have resources to help everyone!